Booking terms and conditions
1. All cancellations must be made through Ec Pro. We may not pick up emails, voicemails, texts or messages.
2. If you cancel with less than 48 hrs notice the full price of your booking will be charged.
3. If you cancel outside of 48hrs notice CREDIT will be applied to your EC PRO ACCOUNT. We DO NOT offer bank/ card/ cash refunds under any circumstances.
4.If outside of the 48hrs cancellation window, you may edit your booking through Ec Pro.
5. If you miss a session the credit will not be applied to your account. Dates and times of bookings are confirmed upon booking via email. ( Please ensure your marketing preferences are set to receive these notifications)
6. Bookings made online may be subject to change due to horse availability, we reserve the right to change coaches/ instructors for any session booked. On occasions we may need to change the time of your booking.
7. We accept payment through the online booking system. Cash / Card / Bacs payment with prior arrangment with the yard manager.
8. You agree to be polite and courteous to all staff members, volunteers, horses and other users at Catterick Saddle Club.
9. All participants agree to follow the directions of their coach / instructor fully and work with our horses in a kind and thoughtful manner. The saftey of both horses and participants is everyone's responsibility.We reserve the right to refuse services to those who we believe has mistreated our horses or employees.
10. The welfare of our horses is utmost to us, therefore we have a strict weight limit. You may be asked to step on the scales upon arrival of your session. If you are over the weight limit unfortunately your session will be cancelled.
Adverse Weather Policy
In order to prioritise the welfare of our horses, employees and your own saftey Catterick Saddle Club will be implementing an adverse weather policy.
The policy is put in place to ensure that in the event of any type of weather that may impact on the saftey or enjoyment of your session, we will provide an alternative activity in place of your ridden session. Examples include, high winds, torrential rain, thunder and lightening or extreme heat.
Only knowing how to ride does not give you the full experience of horses and often learning about the groundwork, behaviour and handling of them - you will see a difference in your riding.
Therefore we will run the following - dependent on what you already know.
We also welcome your ideas for these sessions.
